The "Hostage Load" & Other Moving Scams
By Service Rank USA Team
Moving is one of life's most stressful events. Scammers know this and prey on your distraction. Every year, thousands of Americans fall victim to predatory movers who hold their belongings for ransom. Here is how to spot the red flags.
1. The "Hostage Load"
This is the nightmare scenario. A mover loads your truck, drives off, and then calls you to say, "The load was heavier than expected. You owe us another $2,000 cash or we won't deliver."
Protection: Never sign an incomplete contract. Ensure you have a "Binding Estimate" or a "Not-To-Exceed" quote in writing before a single box is lifted.
2. The Lowball Deposit
If a mover quotes you a price that is 40% lower than everyone else but demands a large cash deposit upfront, run. Legitimate movers generally take payment upon delivery or a small deposit via credit card (which offers fraud protection). Cash-only deposits are untraceable.
3. The Name Change Game
Scammers often operate under multiple names to dodge bad reviews. If a company answers the phone with a generic "Movers" or "Moving Services" instead of a company name, be suspicious. Check their FMCSA (Federal Motor Carrier Safety Administration) number online. If the license is less than a year old but they claim "20 years experience," it's a lie.
4. No On-Site Inspection
A reputable mover needs to see what you have to give an accurate quote. If they give you a firm price over the phone without asking about stairs, elevators, or inspecting your furniture via video or in-person, they are setting you up for a price hike later.